Saatva has partnered with the two best adjustable makers in the USA, Leggett and Platt and American Adjustables, to create the Saatva Adjustable Base. In the event of a warranty issue, please refer to your Saatva Adjustable Base owner's manual for contact information for our adjustable base partner, who can help resolve your issue. For troubleshooting assistance at any other time, contact Saatva's 24/7 concierge service at 860-453-5276.