All of our mattresses are made to order and arrive to you factory fresh. That means the high-quality materials inside them need a little bit of time to soften up. You should notice your new mattress begin to conform to your body after a few days. You may even notice continuing improvement for up to a month.
Remember that your body will need some time to adjust to a brand new mattress. If you've been sleeping on an old mattress, your body likely got used to it, even if it didn't provide you with adequate support. That's why we give you a generous 365-night home trial to give you time to acclimate to your new mattress.
If after a month or so, you still feel that your mattress is too firm (or too soft), give us a call at 1-877-303-0438 and one of our friendly sleep guides will be happy to help you.