Mattresses
If you decide to exchange your mattress for another Saatva mattress during your 365-night home trial, just give us a call at 860-453-5276. We’ll schedule a pick up of your mattress and start the exchange process.
You’ll only pay a $99 processing fee for your replacement delivery and mattress pickup, and we’ll take care of the rest! Once your exchanged mattress is delivered, a new 365-night home trial begins.
We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.
Bedding
Saatva Adjustable Base
The Saatva Adjustable Base and the Saatva Adjustable Base PLUS do not include a home trial and cannot be returned or exchanged. View the full Saatva Adjustable Base PLUS warranty here.
Bedroom Furniture (Bed Frames, Foundations, Chairs, Benches)
If you decide to exchange your bed frame for another Saatva bed frame during your 365-night home trial, just give us a call at 860-453-5276. We’ll schedule a pick up of your bed frame and start the exchange process.
You’ll only pay a $99 processing fee for your replacement delivery and pickup, and we’ll take care of the rest!
We’ve learned that one of the most common reasons people exchange is for a different bed frame size or height, so be sure to make note of the bed frame dimensions listed in the product page before ordering. If you're considering a bed frame that requires a foundation, measure the total height of your foundation and mattress to ensure that the total bed height is ideal for you.
At this time we do not have an exchange policy for Saatva bedding. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.