If you aren't completely happy with your Saatva mattress during your 365-night home trial, just give us a call at 860-453-5276. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included). You’ll only pay a $99 processing fee and we’ll take care of the rest!
We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees, discounters, and associates across our network of more than 150 delivery centers.
Mattress Toppers
All mattress toppers come with a 180-night home trial, so you have plenty of time to decide whether it's right for your current mattress.
At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
Bedding
Bedding products returned within 45 days of the delivery date will get a full refund to the original form of payment. There are no restocking or penalty fees for used products, but we do ask that you wash your used bedding before returning.
To make a bedding return, simply call 860-453-5276 or email info@saatva.com. If you received our bedding as a gift, please call for help with your return.
Saatva Adjustable Base
The Saatva Adjustable Base and the Saatva Adjustable Base PLUS do not include a home trial and cannot be returned or exchanged. View the full Saatva Adjustable Base PLUS warranty here.
Mattress Foundation & Bedroom Furniture
If you aren't completely happy with your Saatva mattress foundation or furniture during your 365-night home trial, just give us a call at 860-453-5276. We’ll schedule a pick up and issue a refund for the purchase price (taxes included). You’ll only pay a $99 processing fee and we’ll take care of the rest!
Return refund info: • Paid with credit card, return within 180 days:
Purchase price (taxes included) will be refunded back to the same credit card used for payment**
• Paid with credit card, return over 180 days:
Purchase price (taxes included) will be refunded back via check or ACH
• PayPal payment, return within one year:
Purchase price (taxes included) will be refunded back to your PayPal account
• PayPal payment, return over one year of purchase date:
Purchase price (taxes included) will be refunded back via check or ACH
• Affirm payments within one year of purchase date:
Purchase price (taxes included) will be refunded back to your Affirm account
Mattresses
If you aren't completely happy with your Saatva mattress during your 365-night home trial, just give us a call at 860-453-5276. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included).
You’ll only pay a $99 processing fee and we’ll take care of the rest!
We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees, discounters, and associates across our network of more than 150 delivery centers.
Mattress Toppers
All mattress toppers come with a 180-night home trial, so you have plenty of time to decide whether it's right for your current mattress.
At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
Bedding
Bedding products returned within 45 days of the delivery date will get a full refund to the original form of payment. There are no restocking or penalty fees for used products, but we do ask that you wash your used bedding before returning.
To make a bedding return, simply call 860-453-5276 or email info@saatva.com. If you received our bedding as a gift, please call for help with your return.
Saatva Adjustable Base
The Saatva Adjustable Base and the Saatva Adjustable Base PLUS do not include a home trial and cannot be returned or exchanged. View the full Saatva Adjustable Base PLUS warranty here.
Mattress Foundation & Bedroom Furniture
If you aren't completely happy with your Saatva mattress foundation or furniture during your 365-night home trial, just give us a call at 860-453-5276. We’ll schedule a pick up and issue a refund for the purchase price (taxes included).
You’ll only pay a $99 processing fee and we’ll take care of the rest!
Return refund info:
• Paid with credit card, return within 180 days:
Purchase price (taxes included) will be refunded back to the same credit card used for payment**
• Paid with credit card, return over 180 days:
Purchase price (taxes included) will be refunded back via check or ACH
• PayPal payment, return within one year:
Purchase price (taxes included) will be refunded back to your PayPal account
• PayPal payment, return over one year of purchase date:
Purchase price (taxes included) will be refunded back via check or ACH
• Affirm payments within one year of purchase date:
Purchase price (taxes included) will be refunded back to your Affirm account