All of our mattresses and furniture come with a 365-night home trial (45-night trial period for nightstands), so you have plenty of time to decide whether it's right for you. If you aren't completely satisfied, you can return for a full refund less a $99 processing fee. If you prefer, you can exchange your item, less a $99 processing fee.
To initiate a return or exchange, follow these steps:
1. Enter your order number and email address in our Order Tracker or log in to your Saatva account to select the applicable order
2. Go to the order and click “View Details”
3. Click “Request a return or exchange” to select the product/s you want to return
4. Select the reason for return
5. Submit your return/exchange request and one of our sleep guides will contact you within 24 hours to complete your return/exchange.
Mattress Toppers
All mattress toppers come with a 180-night home trial, so you have plenty of time to decide whether it's right for your current mattress.
At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
Bedding, crib mattress, decor & dog beds
All Saatva bedding, Saatva Crib Mattress, lamps & dog bed come with a 45-night free returns policy.
At this time we do not have an exchange policy for Saatva bedding. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
Saatva Adjustable Bases
Saatva Adjustable Base Plus and Saatva Adjustable Base do not include a home trial and cannot be returned or exchanged.
All of our bed frames come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, you’ll only be charged a $99 processing fee for the pick up of your return item.
Return Refund info: • Paid with credit card, return within 180 days:
Purchase price (taxes included) will be refunded back to the same credit card used for payment**
• Paid with credit card, return over 180 days:
Purchase price (taxes included) will be refunded back via check or ACH
• PayPal payment, return within one year:
Purchase price (taxes included) will be refunded back to your PayPal account
• PayPal payment, return over one year of purchase date:
Purchase price (taxes included) will be refunded back via check or ACH
• Affirm payments within one year of purchase date:
Purchase price (taxes included) will be refunded back to your Affirm account
*Excludes Saatva adjustable bases which are not eligible for returns or exchanges. ** Customers may request a check or ACH refund if there's an issue with the original method of payment.
Mattresses & Furniture
All of our mattresses and furniture come with a 365-night home trial (45-night trial period for nightstands), so you have plenty of time to decide whether it's right for you. If you aren't completely satisfied, you can return for a full refund less a $99 processing fee. If you prefer, you can exchange your item, less a $99 processing fee.
To initiate a return or exchange, follow these steps:
1. Enter your order number and email address in our Order Tracker or log in to your Saatva account to select the applicable order
2. Go to the order and click “View Details”
3. Click “Request a return or exchange” to select the product/s you want to return
4. Select the reason for return
5. Submit your return/exchange request and one of our sleep guides will contact you within 24 hours to complete your return/exchange.
Mattress Toppers
All mattress toppers come with a 180-night home trial, so you have plenty of time to decide whether it's right for your current mattress.
At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
Bedding, crib mattress, decor & dog beds
All Saatva bedding, Saatva Crib Mattress, lamps & dog bed come with a 45-night free returns policy.
At this time we do not have an exchange policy for Saatva bedding. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
Saatva Adjustable Bases
Saatva Adjustable Base Plus and Saatva Adjustable Base do not include a home trial and cannot be returned or exchanged.
See the Saatva Adjustable Base Plus 25-year limited warranty & Saatva Adjustable Base 10-year limited warranty for more details.
Bed Frames
All of our bed frames come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, you’ll only be charged a $99 processing fee for the pick up of your return item.
Return Refund info:
• Paid with credit card, return within 180 days:
Purchase price (taxes included) will be refunded back to the same credit card used for payment**
• Paid with credit card, return over 180 days:
Purchase price (taxes included) will be refunded back via check or ACH
• PayPal payment, return within one year:
Purchase price (taxes included) will be refunded back to your PayPal account
• PayPal payment, return over one year of purchase date:
Purchase price (taxes included) will be refunded back via check or ACH
• Affirm payments within one year of purchase date:
Purchase price (taxes included) will be refunded back to your Affirm account
*Excludes Saatva adjustable bases which are not eligible for returns or exchanges.
** Customers may request a check or ACH refund if there's an issue with the original method of payment.