Please follow the below instructions if your Solaire mattress is not inflating upon delivery.
*Please note: For all Twin XL, Full, Split Kings, or Split Cal King models, they are exclusively programmed to operate on the LEFT side. To ensure proper functionality, BOTH wireless remotes MUST be set to the (L)eft side*
• Unzip the bottom ivory zipper on the right-facing side of the mattress. Flip back the upper layer of the mattress to expose the air chambers and motor assembly.
- The mattress should look as the photo referenced below. Now, we'd check the connection between the motor and air chamber to ensure it's properly secured.
- To do this, reach under the chamber that is losing air to locate the Sure-lock connector (grey button).
- Disconnect by pressing the button on the end of the connector and then reconnect the air chamber to the motor. You should both feel and hear the click after securing the connection.
- Try inflating the chamber by pressing/tapping the Firm button.
If the issue persists please contact us directly to assist you with the next steps as per the Solaire warranty policy.