Bedding products returned within 45 days of the delivery date will get a full refund to the original form of payment. There are no restocking or penalty fees for used products, but we do ask that you wash any used products before returning.
At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
You can request a return with the following steps:
1. Enter your order number and email address in our Order Tracker or log in to your Saatva account to select the applicable order
2. Go to the order and click “View Details”
3. Click “Request a return or exchange” to select the product/s you want to return
4. Select the reason for return
5. Submit your return/exchange request and one of our sleep guides will contact you within 24 hours to complete your return.
If you received our bedding as a gift, please call us for help with your return.